All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service   ? Operational
Chat Service   ? Operational
Chatbot Service   ? Operational
Voice and Video Escalation Service   ? Operational
Administration Portal   ? Operational
Campaign Management Portal   ? Operational
Billing Portal   ? Operational
Onboarding Service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018
Completed - The scheduled maintenance has been completed.
Dec 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 UTC
Scheduled - CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 in one our APAC data centres on Monday 10th December 2018. We do not anticipate any impact on service, any issues should be reported to support@liveassistfor365.com as per normal.
Dec 10, 13:58 UTC
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - Between 15:55 UTC and 18:00 UTC we experienced an outage which prevented the creation of chat activities in Dynamics 365. This impacted all regions. All other features continued to work as normal, including the the ability for visitors to chat to agents, as this issue only impacted the creation of chat activities. Once resolved, the service created the missing chat activities however these recovered chat activities will be missing some visitor information such as navigation history, browser type and operating system. The recovered chat activities will still contain the link to the full chat transcript.
Nov 29, 19:13 UTC
Nov 28, 2018

No incidents reported.