Live Assist for Microsoft Dynamics 365 Status

All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service Operational

Chat Service Operational

Chatbot Service Operational

Voice and Video Escalation Service Operational

Administration Portal Operational

Campaign Management Portal Operational

Billing Portal Operational

Onboarding Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

Maintenance window announcement: North America Region

Completed - The scheduled maintenance has been completed.
Jan 4, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 23:00 UTC

Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all North America (NA) accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:11 UTC

Jan 3, 2020

Maintenance window announcement: EMEA & South American Regions

Completed - The scheduled maintenance has been completed.
Jan 3, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 21:00 UTC

Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all EMEA & South American accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:08 UTC

Maintenance window announcement: Asia Pacific Region

Completed - The scheduled maintenance has been completed.
Jan 3, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 20:00 UTC

Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all Asia Pacific (AP) accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:04 UTC