Live Assist for Microsoft Dynamics 365 Status

All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service Operational

Chat Service Operational

Chatbot Service Operational

Voice and Video Escalation Service Operational

Administration Portal Operational

Campaign Management Portal Operational

Billing Portal Operational

Onboarding Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Infrastructure maintenance in APAC

Completed - The scheduled maintenance has been completed.
Dec 10, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 UTC

Scheduled - CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 in one our APAC data centres on Monday 10th December 2018. We do not anticipate any impact on service, any issues should be reported to support@liveassistfor365.com as per normal.
Dec 10, 13:58 UTC

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

Incident affecting chat activity creation in Dynamics 365

Resolved - Between 15:55 UTC and 18:00 UTC we experienced an outage which prevented the creation of chat activities in Dynamics 365. This impacted all regions. All other features continued to work as normal, including the the ability for visitors to chat to agents, as this issue only impacted the creation of chat activities. Once resolved, the service created the missing chat activities however these recovered chat activities will be missing some visitor information such as navigation history, browser type and operating system. The recovered chat activities will still contain the link to the full chat transcript.
Nov 29, 19:13 UTC

Nov 28, 2018

No incidents reported.