Monitoring - The fix for this has now been applied to the EMEA region, which completes all regions. We are monitoring to make sure it is working as expected. If you are still experiencing any issues, please contact Live Assist Technical Support.
May 17, 2024 - 22:11 UTC
Identified - A fix for this has been applied to both the NA and APAC regions. EMEA will follow shortly. If you experience any issues, please contact Live Assist Technical Support.
May 17, 2024 - 15:44 UTC
Investigating - We have received reports that some are experiencing issues with the Admin Portal. Users may be unable to log in. Our engineering teams are engaged, and an investigation is underway. If you experience such issues, please contact Live Assist Technical Support.
May 15, 2024 - 10:32 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Operational
Supervisor Portal Operational
Messaging Service Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

Unresolved incident: Live Assist Incident - NA, EMEA, APAC - Admin Portal.

May 16, 2024

No incidents reported.

May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - We've dealt with an issue regarding Live Assist 365 legacy Live Chat, Messaging and Admin Portal functionalities. It was related to upstream database connections. All service should now be restored. We'll post updates as soon as we have more information. In case you encounter any issues, please contact Live Assist Technical Support at support@liveassistfor365.com.
May 7, 19:30 UTC
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.