Live Assist 3rd Party Incident - APAC and NA Regions
Update - Our partner's engineering team is currently applying mitigation steps, which are taking longer than anticipated. Please be assured that these actions are not causing any additional impact. System health and performance will be actively monitored throughout the resolution process.
Aug 04, 2026 - 09:02 UTC
Identified - Our partner's engineering team has identified a potential root cause of the issue and is actively applying a fix. Progress is being monitored closely and we expect to share further updates once available.
Aug 04, 2026 - 07:39 UTC
Investigating - Our third-party service provider is experiencing a technical delay affecting consumer data in Analytics Builder and Data Access APIs, which may impact reporting from the last 24 hours. Agent Activity reports remain fully operational. Our partner's team is actively working on a resolution and restoring standard data processing. Updates will be provided as soon as we receive additional information from our provider.
Aug 04, 2026 - 01:15 UTC
Live Assist for Dynamics 365 Provisioning Issue
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.

For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.

If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Uptime over the past 90 days. View historical uptime.
Co-browse Service Operational
Chat Service Operational
Chatbot Service Operational
Voice and Video Escalation Service Operational
Administration Portal Operational
Campaign Management Portal Operational
Billing Portal Operational
Onboarding Service Partial Outage
Supervisor Portal Operational
Messaging Service Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 4, 2026

Unresolved incident: Live Assist 3rd Party Incident - APAC and NA Regions.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Issues with Conversation Builder bots ( EMEA region )
Resolved - Following corrective actions by our engineering team and a period of extensive monitoring the observed behavior has been fully resolved and is operating without delay. If your account is still showing stuck conversations from the disruption and you need assistance clearing or moving them, please reach out to our Support Team
Jul 29, 16:16 UTC
Update - Aside from bot-related communication, we are currently experiencing technical issues that may cause conversations to become stuck in queues or result in duplicated messages between customers and agents. Our engineering teams are actively investigating the issue and working to restore normal functionality as quickly as possible.

Following a brief recovery period, Messaging routing has experienced secondary disruptions. As a result, ongoing conversations may remain stuck, and new conversations may fail to route to agents or bots.

Engineering teams are currently scaling service capacity and restarting affected systems to restore stability. We will provide another update as soon as further progress is available.
Jul 29, 13:53 UTC
Identified - Internal engineering teams have found and addressed the reported issue, and we are seeing improvements in service performance. We will keep monitoring the situation closely to ensure everything functions smoothly.
Jul 29, 12:20 UTC
Investigating - Our 3rd party service provider is experiencing technical issues with Conversation Builder bots. The bots may not respond in conversations or chats, or intermittently not deliver messages. Our engineers are working to resolve the detected behavior.
Jul 29, 11:59 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Live Assist Admin Portal access issues in EU region
Resolved - This incident has been resolved.
Jul 23, 15:27 UTC
Update - The issue affecting access to the Administration Portal in the EU region has been resolved. Our engineers identified and addressed the root cause, and full access has been restored. All services are now operating normally. We apologize for any inconvenience caused. If you continue to experience any issues, please contact our support team.
Jul 23, 15:26 UTC
Investigating - We are currently investigating an issue affecting access to the Admin Portal in the EU region. Some users may experience errors or be unable to load the portal. Our team is actively working to identify the root cause and restore normal access. We will provide updates as more information becomes available.
Jul 23, 15:10 UTC

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

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