Monitoring - After further testing it appears the issue is related to environments specifically using the USD 4.2.0.39 client side regardless of the server side version.
We recommend customers stay on Unified Service Desk client side version 4.2.0.29 or lower until we release a new Live Assist for Dynamics 365 package to resolve the issue.
Any customers needing to upgrade to Unified Service Desk client side version 4.2.0.39 should test in a lower environment and contact support if they experience problems
Jul 20, 10:58 UTC
We recommend customers stay on Unified Service Desk client side version 4.2.0.29 or lower until we release a new Live Assist for Dynamics 365 package to resolve the issue.
Any customers needing to upgrade to Unified Service Desk client side version 4.2.0.39 should test in a lower environment and contact support if they experience problems
Jul 20, 10:58 UTC
Identified - We have become aware of issues affecting Live Assist for Dynamics 365 when the Microsoft Unified Service Desk server side version is upgraded to 4.2.0.39
We recommend customers stay on Unified Service Desk server side version 4.1.x until we release a new Live Assist for Dynamics 365 package to resolve the issue.
Note: This does not affect customers who use Live Assist for Dynamics 365 via a browser or USD 4.1 server side or USD 4.2 client side.
Jun 13, 10:27 UTC
We recommend customers stay on Unified Service Desk server side version 4.1.x until we release a new Live Assist for Dynamics 365 package to resolve the issue.
Note: This does not affect customers who use Live Assist for Dynamics 365 via a browser or USD 4.1 server side or USD 4.2 client side.
Jun 13, 10:27 UTC
About This Site
Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.
To get help please visit our knowledge base at https://support.liveassistfor365.com
Co-browse Service
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Operational
Chat Service
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Operational
Chatbot Service
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Operational
Voice and Video Escalation Service
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Operational
Administration Portal
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Operational
Campaign Management Portal
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Operational
Billing Portal
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Operational
Onboarding Service
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Operational
Supervisor Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance