Live Assist for Dynamics 365 Provisioning Issue
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.

For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.

If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Uptime over the past 90 days. View historical uptime.
Co-browse Service Operational
Chat Service Operational
Chatbot Service Operational
Voice and Video Escalation Service Operational
Administration Portal Operational
Campaign Management Portal Operational
Billing Portal Operational
Onboarding Service Partial Outage
Supervisor Portal Operational
Messaging Service Operational
90 days ago
99.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Live Assist 3rd Party Incident - APAC
Resolved - Engineering teams have resolved the issue affecting the Conversation Assist service. Subsequent checks have confirmed the service's health and stability.
Jan 29, 04:59 UTC
Monitoring - Our third party's engineering team has been implemented the fix. Pending full system recovery.
Mitigation efforts have been successfully deployed. The team is currently monitoring the service to confirm full stability.
Jan 29, 04:57 UTC
Identified - Our third party's engineering team has identified the issue and is in the process of performing mitigation steps. We will provide an update as soon as we receive additional information from our provider.
Jan 29, 04:50 UTC
Investigating - Our third-party service provider is experiencing technical issues on the Conversation Assist Page. Bots and Automation are confirmed to be affected by this issue; other functionalities are working fine. We will provide an update as soon as we receive additional information from our provider.
Jan 29, 04:46 UTC
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
Issues with the Conversation Auto Close service (NA region)
Resolved - Engineering teams have resolved the issues impacting the Conversation Auto Close service and the Auto Unassign service. Subsequent checks have confirmed the system’s health and stability.
Jan 26, 15:11 UTC
Investigating - Our 3rd party service provider is experiencing technical issues with the Conversation Auto Close service. Conversations may not get auto-closed after the configured timeframe. Our engineers are working to resolve the detected behaviour.
Jan 26, 14:09 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Manager Workspace may fail to load ( EMEA region )
Resolved - Engineering teams have resolved the issue affecting the Manager Workspace. Subsequent checks have confirmed the service's health and stability.
Jan 22, 13:05 UTC
Identified - Our third-party service provider is currently taking action to remedy the issues that were experienced and is actively monitoring the platform for improvements in performance and overall system health.

We are seeing significant improvements in the Manager Workspace. The information cards are now loading correctly, and data is present. Validation efforts are still ongoing to ensure continued stability.

We will continue to monitor the situation closely and share further updates as they become available.
Jan 22, 12:20 UTC
Investigating - Our third-party service provider is currently experiencing issues with the Conversational Cloud platform.

As a result, the Manager Workspace may fail to load or display data correctly. This may be indicated by a red triangle error and the message:
“Please wait for the system to refresh or try refreshing your browser.”

Our engineering teams are actively working to identify and resolve this issue. We will share updates as soon as more information becomes available.
Jan 22, 11:38 UTC
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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