Identified - The installation of Live Assist for Dynamics 365 from Microsoft AppSource is now working again.

However due to a problem with the current upgrade mechanism in the new Power Platform Admin Center Microsoft have disabled Live Assist for Dynamics 365 upgrades from the PPAC site.

Until this issue is resolved the workaround is to perform Live Assist for Dynamics 365 upgrades from the legacy admin center.
To access the legacy admin center log into your environment and then use the link below replacing the "X" with the CRM region that your instance is in:


https://port.crmX.dynamics.com/G/Applications/Index.aspx#


For a list of supported CRM regions see https://support.liveassistfor365.com/hc/en-us/articles/360006117074-Live-Assist-for-365-Regional-Availability
Sep 9, 06:44 UTC
Update - Recent updates in the Microsoft Environment have effected the ability to install Live Assist for Dynamics 365 from AppSource. We are waiting for Microsoft to respond or resolve this issue. Please continue to use the alternative method for installing Live Assist via the PowerApps Admin portal as outlined below until this issue can be resolved.
Aug 8, 08:18 UTC
Update - We continue to investigate this issue with Microsoft. Please continue to use the alternative method for installing Live Assist via the PowerApps Admin portal until this issue can be resolved.
Aug 7, 14:06 UTC
Update - We are continuing to investigate this issue. Please continue to use the alternative method for installing Live Assist via the PowerApps Admin portal until this issue can be resolved.

Specifically, please use the "Live Assist for Dynamics 365 Powered by CaféX" entry within the Resources -> Dynamics 365 apps section of the PowerApps Admin Portal (https://admin.powerplatform.microsoft.com/resources/applications).

We will continue to provide updates once we have more information.
Aug 6, 23:06 UTC
Investigating - We're investigating an issue affecting the ability to create new Installations and/or Trials using AppSource.

It remains possible to install Live Assist from within the PowerApps Admin Portal using the "Live Assist for Dynamics 365 Powered by CaféX" entry within the Resources -> Dynamics 365 apps section (https://admin.powerplatform.microsoft.com/resources/applications).

We'll continue to investigate and post updates as soon as we have more information.
Aug 6, 13:49 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

Unresolved incident: Issue upgrading Live Assist.

Sep 8, 2020
Resolved - The Microsoft Power Apps Portals Product Group have now rolled out a fix for this issue and we have confirmed that Authenticated Chats within Microsoft Portals are now working correctly.
Sep 8, 11:11 UTC
Update - The Microsoft Power Apps Portals Product Group have now indicated that a fix will be rolled out along with the 9.2.6.x release itself so it will be addressed globally.
For customers that already have the portal in the 9.2.6.58 version, they will hot fix the build with the fix separately.
Currently they do not have an estimated date of the release."
Sep 3, 17:54 UTC
Identified - Due to a recent bug in the Power Apps Portals authentication mechanism, LiveAssist365 authenticated Chats in Microsoft Portals and Power Apps portals may be broken.
We have worked with Microsoft and they have identified a fix and will roll it out in due course. They have not provided us with an ETA at this time.
If your authenticated chats are not currently working you can configure your chats as unauthenticated until a fix is forthcoming.
Sep 3, 10:40 UTC
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.