All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Operational
Supervisor Portal Operational
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our partner is performing a scheduled upgrade to enhance the Analytics Builder reliability and performance. The upgrade is in the platform's backend and will not modify its functionality or appearance.

Functionality that will be impacted during the time frame:
Analytics Builder

Who is impacted:
Agents, Agent Managers, and Administrators will be unable to access Analytics Builder for up to an hour during the maintenance period.

A notice will be sent at the beginning of the upgrade time period and a final notice will be sent upon completion.

Posted on Jul 17, 2024 - 01:46 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - Following a restart of the underlying services, we are no longer observing any of the reported issues with the platform.
Incident Resolved

Jul 19, 10:45 UTC
Update - Our third-party service provider is experiencing technical issues with logging in. The Live Assist Chat Widget is working fine, but the investigation is still ongoing in Conversational Cloud.
Jul 19, 07:35 UTC
Investigating - Our third-party service provider is experiencing technical issues with logging in. Users may be unable to sign in or get kicked out of the Conversational Cloud and Live Chat. We will provide an update as soon as we receive additional information from our provider.
Jul 19, 06:27 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.