All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our Asia Pacific data centres on 30th July 2019. We're updating the platform that underpins our services to allow us to deliver features and scale faster than ever. For our fellow geeks out there, we’re migrating our infrastructure to a managed Kubernetes service.

The maintenance period will start at 13:00 UTC, last for approximately 2 hours and be completed by 15:00 UTC.

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/360026311934
Posted on Jul 18, 15:34 UTC
CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our European Union data centres on 31st July 2019. We're updating the platform that underpins our services to allow us to deliver features and scale faster than ever. For our fellow geeks out there, we’re migrating our infrastructure to a managed Kubernetes service.

The maintenance period will start at 06:00 UTC, last for approximately 2 hours and be completed by 08:00 UTC.

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/360026311934
Posted on Jul 18, 15:47 UTC
CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our North America data centres on 30th July 2019. We're updating the platform that underpins our services to allow us to deliver features and scale faster than ever. For our fellow geeks out there, we’re migrating our infrastructure to a managed Kubernetes service.

The maintenance period will start at 08:00 UTC, last for approximately 2 hours and be completed by 10:00 UTC.

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/360026311934
Posted on Jul 18, 15:53 UTC
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Resolved - We have resolved a service interruption regarding the ability of agents to log into the chat widget.
We identified this issue and were able to restore service.
We have now resolved this Issue.
Jul 15, 10:11 UTC
Investigating - We are currently aware of a service interruption regarding the ability of agents to log into the chat widget.
We are currently investigating and will we keep you updated on this issue.
Jul 15, 09:16 UTC
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - We have resolved a service interruption regarding the ability of agents to log into the chat widget.
We identified this issue and were able to restore service.
We have now resolved this Issue.
Jul 11, 15:17 UTC
Investigating - We are currently aware of a service interruption regarding the ability of agents to log into the chat widget.
We are currently investigating and will we keep you updated on this issue.
Jul 11, 13:04 UTC
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.