All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020
Completed - The scheduled maintenance has been completed.
Jan 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 23:00 UTC
Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all North America (NA) accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:11 UTC
Jan 3, 2020
Completed - The scheduled maintenance has been completed.
Jan 3, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 21:00 UTC
Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all EMEA & South American accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:08 UTC
Completed - The scheduled maintenance has been completed.
Jan 3, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 20:00 UTC
Scheduled - This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CafeX will be updating all Asia Pacific (AP) accounts to improve the user interface for the CafeX Live Assist Engagement Portal. Unnecessary views and options are being removed to streamline the experience for Live Assist administrators and supervisors.

A new feature is also being implemented to make it easier for visitors to see the current chat status. A button refresh feature will allow engagement statuses to be updated automatically based on current agent availability. Visitors will no longer need to reload the page to see an up-to-date view.

During this maintenance window Live Assist agents may not be able to log in. Agents already logged in will remain logged in.
Dec 20, 20:04 UTC