Update - Our third-party service provider is experiencing technical issues and is actively investigating and working to resolve the issue as quickly as possible. If it’s possible to capture a HAR file of the issue, it would be very helpful for our engineers. Once available, you can share it through the case or in whichever way is most convenient for you.
We will provide updates as soon as more information becomes available.
Jul 18, 2025 - 06:15 UTC
We will provide updates as soon as more information becomes available.
Jul 18, 2025 - 06:15 UTC
Investigating - We are currently experiencing a technical issue with the Engagement Portal.
After assignment, agents may be unable to view conversations in the "My Conversations" queue.
Our engineering teams are actively investigating and working to resolve the issue as quickly as possible.
We will provide updates as soon as more information becomes available.
Jul 17, 2025 - 11:53 UTC
After assignment, agents may be unable to view conversations in the "My Conversations" queue.
Our engineering teams are actively investigating and working to resolve the issue as quickly as possible.
We will provide updates as soon as more information becomes available.
Jul 17, 2025 - 11:53 UTC
Monitoring - Our engineering team has performed emergency maintenance in the NA region to mitigate a technical issue that previously prevented agents from logging into LAD365. We will be monitoring the system closely until we are satisfied that the issue is fully resolved.
Jul 18, 2025 - 07:22 UTC
Jul 18, 2025 - 07:22 UTC
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.
For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).
If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).
If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.
If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC
Aug 29, 2024 - 16:58 UTC
About This Site
Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.
To get help please visit our knowledge base at https://support.liveassistfor365.com
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