Live Assist Suspected Incident - NA Region
Update - Our partner's teams remain engaged, and efforts to fully resolve the issue are ongoing. Further updates will be provided as soon as available or upon resolution.
Aug 10, 2026 - 02:34 UTC
Update - Our partner’s internal teams have found and addressed the reported issue, and they are seeing improvements in service performance. Additional validation steps are being performed to ensure the platform's stability moving forward.
Aug 09, 2026 - 21:03 UTC
Update - Our partner’s engineering teams are continuously monitoring Analytics Builder while conducting additional stability and performance checks. We will provide the next meaningful update in approximately four hours, or upon resolution.
Aug 09, 2026 - 16:05 UTC
Update - Our partner's engineering teams continue to closely monitor Analytics Builder while conducting additional stability and performance checks. We will provide the next meaningful update in approximately four hours, or upon resolution
Aug 09, 2026 - 12:13 UTC
Update - Stability and performance checks are ongoing, with our engineering teams continuing to closely monitor Analytics Builder. We will provide the next update in approximately four hours, or sooner if there are any significant developments.
Aug 09, 2026 - 08:53 UTC
Update - Further restoration work for Analytics Builder has been completed. Engineering is now focused on system validation, with stability and performance monitoring ongoing.
Aug 09, 2026 - 07:50 UTC
Update - The work to restore Analytics Builder is advancing as planned. Our partner's engineering teams have executed several key restoration steps and are now closely monitoring system performance.
Aug 09, 2026 - 06:56 UTC
Update - We are making steady progress in our efforts to restore the Analytics Builder service. Our teams are working diligently, and we are closely monitoring the system's performance.
Aug 09, 2026 - 05:12 UTC
Update - We are continuing our efforts to resolve the service disruption affecting Analytics Builder. Our partner's engineering teams are actively working on a resolution, and we are closely monitoring the situation and service recovery.
Aug 09, 2026 - 04:35 UTC
Update - Our partner is continuing its recovery and service restart efforts and addressing a localized issue affecting Analytics Builder accessibility.

The primary focus remains on restoring full service as soon as possible, with their engineering teams actively working toward a resolution. We are closely monitoring the situation and will provide further updates as progress is made.
Aug 09, 2026 - 03:37 UTC
Update - The restart of the affected services is still in progress. Our partner is closely monitoring the environment to ensure that the changes are taking effect and the situation is improving.
Aug 09, 2026 - 01:54 UTC
Update - Restarting the impacted components is still underway. Our partner is actively monitoring the system to verify recovery.
Aug 08, 2026 - 23:44 UTC
Update - The restart of the impacted services is progressing. Our partner continues to monitor the platform closely for signs of recovery
Aug 08, 2026 - 23:32 UTC
Update - Our partner's teams are continuing to work through the restart of the affected service components. The restart remains in progress, and they are continuing to closely monitor the system for signs of improvement.
Aug 08, 2026 - 20:28 UTC
Monitoring - Restarting the affected service components is still in progress. Our partner is closely monitoring the system for improvement.
Aug 08, 2026 - 17:43 UTC
Update - Our partner's engineering teams are in the process of restarting the affected service. We'll continue to closely monitor the service throughout the process and will provide updates every two hours, or sooner if there are any significant changes.
Aug 08, 2026 - 16:14 UTC
Identified - Our partner's engineering teams are restarting an underlying component and will closely monitor the system for improvement following the restart.
Aug 08, 2026 - 15:06 UTC
Update - The issue is still being investigated, and our partner is making steady progress toward resolving it.
Aug 08, 2026 - 13:57 UTC
Investigating - Our 3rd party provider is currently experiencing a technical issue with Analytics Builder that may result in partially missing data or limited user access. Their engineering teams are actively investigating the issue and working to resolve it as quickly as possible.
Aug 08, 2026 - 13:24 UTC
Live Assist for Dynamics 365 Provisioning Issue
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.

For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.

If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

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Supervisor Portal Degraded Performance
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90 days ago
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Today
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Degraded Performance
Partial Outage
Major Outage
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 10, 2026

Unresolved incident: Live Assist Suspected Incident - NA Region.

Aug 9, 2026

Aug 8, 2026

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Live Assist 3rd Party Incident - APAC and NA Regions
Resolved - Engineers investigated a delay affecting consumer data in Analytics Builder and Data Access APIs, which may have impacted reporting from that 24-hour period. Agent Activity reports remained fully operational.
Incident Resolved
Aug 6, 12:48 UTC
Update - The data processing pipeline has returned to normal operations, and the backlog has been cleared, except for two specific timeframes: August 3rd from 12:49 PM to 6:49 PM AEST, and August 4th from 10:04 AM to 4:04 PM AEST. Our partner's engineering teams are actively exploring options to restore the data from these windows. Please note that all new data is completely unaffected and will continue to be delivered on schedule. Further updates will be shared as soon as progress on data restoration is available.
Aug 6, 03:28 UTC
Update - Our partner is steadily processing the data backlog following the mitigation efforts. Delays remain for visitor and consumer metrics, while agent and conversation metrics remain unaffected. Updates will be provided as soon as available.
Aug 5, 01:31 UTC
Update - Our partner's engineering team is currently applying mitigation steps, which are taking longer than anticipated. Please be assured that these actions are not causing any additional impact. System health and performance will be actively monitored throughout the resolution process.
Aug 4, 09:02 UTC
Identified - Our partner's engineering team has identified a potential root cause of the issue and is actively applying a fix. Progress is being monitored closely and we expect to share further updates once available.
Aug 4, 07:39 UTC
Investigating - Our third-party service provider is experiencing a technical delay affecting consumer data in Analytics Builder and Data Access APIs, which may impact reporting from the last 24 hours. Agent Activity reports remain fully operational. Our partner's team is actively working on a resolution and restoring standard data processing. Updates will be provided as soon as we receive additional information from our provider.
Aug 4, 01:15 UTC

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Issues with Conversation Builder bots ( EMEA region )
Resolved - Following corrective actions by our engineering team and a period of extensive monitoring the observed behavior has been fully resolved and is operating without delay. If your account is still showing stuck conversations from the disruption and you need assistance clearing or moving them, please reach out to our Support Team
Jul 29, 16:16 UTC
Update - Aside from bot-related communication, we are currently experiencing technical issues that may cause conversations to become stuck in queues or result in duplicated messages between customers and agents. Our engineering teams are actively investigating the issue and working to restore normal functionality as quickly as possible.

Following a brief recovery period, Messaging routing has experienced secondary disruptions. As a result, ongoing conversations may remain stuck, and new conversations may fail to route to agents or bots.

Engineering teams are currently scaling service capacity and restarting affected systems to restore stability. We will provide another update as soon as further progress is available.
Jul 29, 13:53 UTC
Identified - Internal engineering teams have found and addressed the reported issue, and we are seeing improvements in service performance. We will keep monitoring the situation closely to ensure everything functions smoothly.
Jul 29, 12:20 UTC
Investigating - Our 3rd party service provider is experiencing technical issues with Conversation Builder bots. The bots may not respond in conversations or chats, or intermittently not deliver messages. Our engineers are working to resolve the detected behavior.
Jul 29, 11:59 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

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