All Systems Operational

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Uptime over the past 90 days. View historical uptime.
Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Operational
Supervisor Portal Operational
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance for Network Infrastructure Software Updates: NA Region Feb 11, 2023 06:00-10:00 UTC
Our partner will be undergoing scheduled maintenance during this time to ensure continuous stability. Given the nature of this activity, they are expecting a cumulative downtime of up to 1 hour within the 4-hour window. We apologize for the inconvenience.

Time Frame: Feb 11th 1:00 AM EST to Feb 11th 5:00 AM EST
Time Frame: Feb 11th 6:00 AM UTC to Feb 11th 10:00 AM UTC
Posted on Feb 02, 2023 - 04:02 UTC
Maintenance for Voice and Video Update: APAC Region Feb 22, 2023 15:00-15:30 UTC
CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 (https://support.liveassistfor365.com/hc/en-us/articles/11700575776663-Live-Assist-Roundup-2023-01-17) for further details.

APAC: Wednesday, 22th Feb 2023. Time: 15:00 UTC
Posted on Feb 01, 2023 - 14:50 UTC
Essential Infrastructure Maintenance: APAC Region Feb 25, 2023 15:00-19:00 UTC
CBA will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our Asia Pacific data centres on 25th Feb 2023. We're updating the Azure Kubernetes platform that underpins our services.

The maintenance period will start at 15:00 UTC, last for approximately 4 hours and be completed by 19:00 UTC.

We anticipate short periods of no more than a few min service disruption at the beginning and end of the maintenance window

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/12093117600535
Posted on Feb 07, 2023 - 13:29 UTC
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023
Maintenance for Voice and Video Update: NA Region
Completed - The scheduled maintenance has been completed.
Feb 4, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 22:27 UTC
Scheduled - CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 (https://support.liveassistfor365.com/hc/en-us/articles/11700575776663-Live-Assist-Roundup-2023-01-17) for further details.

NA: Has been rescheduled for Saturday, 4th Feb 2023. Time: 9:30 UTC
Jan 24, 22:26 UTC
Feb 3, 2023
APAC Live Assist Services Intermittent
Resolved - This issue is now resolved. Thank you.
Feb 3, 07:30 UTC
Update - We are continuously investigating this issue. Thank you.
Feb 3, 06:57 UTC
Update - We are continuously investigating this issue. Thank you.
Feb 3, 06:05 UTC
Investigating - We are currently experiencing technical issues and are checking which components are having intermittent issues. Thank you.
Feb 3, 05:43 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Maintenance for Network Infrastructure Firmware Updates: NA Region
Completed - The scheduled maintenance has been completed.
Jan 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 06:00 UTC
Scheduled - Our partner will be undergoing scheduled maintenance during this time. While downtime is not expected to occur as a result of this activity, minor platform latency might be expected for short periods during the process, and service might be affected. We apologize for the inconvenience.

Start time: Jan 28th 1:00 EST to 4:00 AM EST
Jan 26, 02:12 UTC
Maintenance for Network Infrastructure Firmware Updates: EMEA Region
Completed - The scheduled maintenance has been completed.
Jan 28, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:01 UTC
Scheduled - Our partner will be undergoing scheduled maintenance during this time. While downtime is not expected to occur as a result of this activity, minor platform latency might be expected for short periods during the process, and service might be affected. We apologize for the inconvenience.

Start time: Jan 27th 9:00 PM EST to Jan 28th 12:00 AM EST
Jan 26, 02:18 UTC
Jan 27, 2023
Maintenance for Network Infrastructure Firmware Updates: APAC Region
Completed - The scheduled maintenance has been completed.
Jan 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 13:00 UTC
Scheduled - Our partner will be undergoing scheduled maintenance during this time. While downtime is not expected to occur as a result of this activity, minor platform latency might be expected for short periods during the process, and service might be affected. We apologize for the inconvenience.

Start time: Jan 28th 0:00 AEDT to 3:00 AM AEDT
Start time: Jan 27th 10:00 PM JST to 28th 1:00AM JST
Jan 25, 06:26 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Suspected Intermittent Service: All regions
Resolved - This incident has been resolved.
Microsoft has reported their Azure services are completely back online and their network infrastructure has recovered as per their status, https://status.azure.com/en-us/status
We have tested all our regions and all is fully operational.
Thank you for your patience.
Jan 25, 11:01 UTC
Update - Microsoft Update:
Validating the recovery of their Network Infrastructure. They will continue to monitor.
Please feel free to login, test and use your services as our test environments are operational.
Jan 25, 10:38 UTC
Monitoring - Microsoft Current Status:

"We have identified a recent change to WAN as the underlying cause, and have taken steps to roll back this change. Our telemetry shows consistent signs of recovery from 09:00 UTC onwards across multiple regions and services, and we are continuing to actively monitor the situation.

With WAN networking now seeing recovery, we are working to ensure full recovery for impacted services.

The next update will be in 30 minutes or as soon as we have further information."
Jan 25, 10:05 UTC
Update - Update from Microsoft:
"We've rolled back a network change that we believe is causing impact. We're monitoring the service as the rollback takes effect."
We are seeing intermittent issues in our test environments as a result of this.
Jan 25, 09:47 UTC
Update - Updates from Microsoft
Current status: "We’ve isolated the problem to a networking configuration issue, and we are analyzing the best mitigation strategy to address it without causing additional impact. We’ll provide more information once we have additional information."

CBA owned test LiveAssist 365 accounts of APAC and EU are working fine now.
Jan 25, 09:20 UTC
Update - We are still waiting for an update from Microsoft. We are receiving intermittent results in our test accounts. Rest assured, we continuously check our test accounts to monitor service availability.
Jan 25, 09:00 UTC
Identified - Microsoft has now identified the cause of this issue:
Azure Networking - Multiple regions - Investigating

Starting at 07:30 UTC, we're aware of a networking issue impacting connectivity to Azure for a subset of users. We are actively investigating and will share updates as soon as more is known.

This message was last updated at 08:29 UTC on 25 January 2023.
Jan 25, 08:34 UTC
Update - We are currently seeing both EU and NA test accounts being able to log in and operational. We are continuously monitoring the consistency of this incident.
Jan 25, 08:29 UTC
Update - Microsoft has acknowledged that users may be unable to access multiple Microsoft 365 services. We are still investigating intermittent connections for EU test accounts. APAC and NA regions are both operational.
Jan 25, 08:08 UTC
Monitoring - APAC region D365 test accounts are now working fine, and agents are now able to log in. We are continuously monitoring this issue.
Jan 25, 07:54 UTC
Investigating - We are currently seeing intermittent login issue in our D365 test accounts. Agents might have some difficulty logging in. We are currently investigating the cause of this issue.
Jan 25, 07:46 UTC
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