We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.
If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Posted Nov 19, 2024 - 13:32 UTC
Update
We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Posted Oct 29, 2024 - 01:16 UTC
Update
We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Posted Sep 13, 2024 - 06:52 UTC
Update
We are investigating this issue further and with our partner.
Posted Sep 06, 2024 - 05:52 UTC
Update
We are continuing to investigate this issue.
Posted Aug 30, 2024 - 00:03 UTC
Investigating
We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.