Live Assist Emergency Maintenance Notice: NA region

Incident Report for Live Assist for Microsoft Dynamics 365

Monitoring

Our engineering team has performed emergency maintenance in the NA region to mitigate a technical issue that previously prevented agents from logging into LAD365. We will be monitoring the system closely until we are satisfied that the issue is fully resolved.

Posted Jul 18, 2025 - 07:22 UTC

This incident affects: Chat Service and Messaging Service.