Post maintenance monitoring

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The scheduled maintenance has been completed.

Posted Jul 04, 2025 - 15:32 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 04, 2025 - 12:00 UTC

Scheduled

We recently performed maintenance to address a technical issue in the NA region that was causing agent logouts and 502 errors in the Live Assist Agent Widget.

Our engineering team has implemented changes, and we are now actively monitoring the service to ensure stability.

We will continue to provide updates if any further issues arise.

Posted Jul 04, 2025 - 11:58 UTC

This scheduled maintenance affected: Messaging Service.