Essential Infrastructure Maintenance: NA Region
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Feb 22, 2023 - 10:27 UTC
Kubernete's upgrade complete.
Verifying service status.
Scheduled maintenance is still in progress.
Posted Feb 22, 2023 - 10:10 UTC
Scheduled maintenance is still in progress. Configuration changes applied and tested. Kubernetes in the process of upgrading will provide further updates as and when available.
Posted Feb 22, 2023 - 09:11 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 22, 2023 - 08:30 UTC
CBA will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our North America data centres on 22th Feb 2023. We're updating the Azure Kubernetes platform that underpins our services.

The maintenance period will start at 08:30 UTC, last for approximately 4 hours and be completed by 12:30 UTC.

We anticipate short periods of no more than a few min service disruption at the beginning and end of the maintenance window

See this article in our KB for details of what we are doing, timings and service impact -
Posted Feb 10, 2023 - 13:31 UTC
This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, Onboarding Service, Supervisor Portal, and Messaging Service.