Maintenance for Voice and Video Update: APAC Region
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Feb 22, 2023 - 15:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 22, 2023 - 15:00 UTC
CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 ( for further details.

APAC: Wednesday, 22th Feb 2023. Time: 15:00 UTC
Posted Feb 01, 2023 - 14:50 UTC
This scheduled maintenance affected: Voice and Video Escalation Service.