Partial Service Interruption

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

We experienced technical issues where customers might have been unable to initiate a conversation and agents might have experienced log outs and delays loading or responding to conversations.

After a restart of our partners services, their technical teams monitored and verified that the service functionality was restored by 08:40 UTC on 13th Feb

Posted Feb 13, 2021 - 07:00 UTC