Maintenance for Network Infrastructure Firmware Updates: NA Region

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The scheduled maintenance has been completed.

Posted Jan 28, 2023 - 09:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 28, 2023 - 06:00 UTC

Scheduled

Our partner will be undergoing scheduled maintenance during this time. While downtime is not expected to occur as a result of this activity, minor platform latency might be expected for short periods during the process, and service might be affected. We apologize for the inconvenience.

Start time: Jan 28th 1:00 EST to 4:00 AM EST

Posted Jan 26, 2023 - 02:12 UTC

This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Onboarding Service, Supervisor Portal, and Messaging Service.