North America - IVR Deflect Service - Messaging

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

Our engineering teams have resolved the issue affecting the IVR deflect service. Subsequent checks have confirmed the service's health and stability.

Posted Feb 27, 2026 - 21:30 UTC

Identified

The issue has been identified and being addressed

Posted Feb 27, 2026 - 21:26 UTC

Investigating

We are experiencing an issue with our IVR deflect service. Consumers may not be able to start a messaging conversation using IVR deflect. Our technical teams are currently working to resolve the reported behavior.

Posted Feb 27, 2026 - 20:27 UTC

This incident affected: Messaging Service.