Authenticated chats not routing to agents

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

Hi,

Our partner is reporting the service is restored, could you please retry launching authenticated chats.

Posted Nov 01, 2018 - 20:01 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 01, 2018 - 18:53 UTC

Identified

An issue was detected at 12:00 EST with authenticated chats not being routed to agents. Disabling authentication will resolve the issue temporarily.

We are working with our partners to resolve the issue.

Posted Nov 01, 2018 - 18:51 UTC

Investigating

We are currently investigating this issue.

Posted Nov 01, 2018 - 18:49 UTC

This incident affected: Chat Service.