Agents disconnecting in EMEA region

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

No further issues have been observed or reported so we'll close this incident.

Posted Mar 20, 2020 - 16:19 UTC

Monitoring

We've identified and addressed the issue. The service appears to be stable and we'll continue to monitor for sometime.

Posted Mar 20, 2020 - 14:02 UTC

Investigating

We're investigating an issue impacting some customers in the EMEA region that is resulting in agents being disconnected from the agent application. We'll post an update as soon as we have more information.

Posted Mar 20, 2020 - 12:46 UTC

This incident affected: Chat Service.