Agents being signed out in Europe

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

This incident has been resolved.

Posted Nov 27, 2019 - 18:33 UTC

Monitoring

We are aware of an issue of agents being automatically signed out of Live Assist in Europe, if you are experiencing this issue please contact support@liveassistfor365.com and provide your organisation URL.

We believe the issue is caused by a request timeout using and older path and we can update your organisation to use a newer, more optimal path.

Posted Nov 27, 2019 - 18:23 UTC

This incident affected: Chat Service.