Agents being signed out in Europe
This incident has been resolved.
Posted Nov 27, 2019 - 18:33 UTC
We are aware of an issue of agents being automatically signed out of Live Assist in Europe, if you are experiencing this issue please contact and provide your organisation URL.

We believe the issue is caused by a request timeout using and older path and we can update your organisation to use a newer, more optimal path.
Posted Nov 27, 2019 - 18:23 UTC
This incident affected: Chat Service.