Essential Infrastructure Maintenance (AP)

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The scheduled maintenance has been completed.

Posted Apr 15, 2024 - 16:35 UTC

Scheduled

(Retrospective) During the maintenance period, CBA will perform backend maintenance on Live Assist for Dynamics 365.
During each maintenance period for a region, services will generally remain up and we expect very short, if any service outages.
Time deployed between 13:00 - 16:13 (UTC)

Posted Apr 15, 2024 - 16:35 UTC

This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, Onboarding Service, Supervisor Portal, and Messaging Service.