Essential Infrastructure Maintenance: North America Region
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Sep 09, 2019 - 08:38 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 09, 2019 - 07:16 UTC
We will be undergoing scheduled maintenance during this time.
Posted Sep 09, 2019 - 07:11 UTC
CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our North America data centres on 9th September 2019.

The maintenance period will start at 07:00 UTC, last for approximately 2 hours and be completed by 09:00 UTC.

Service will be impacted during the 2 hour maintenance period. See this article in our KB for details, timings and service impact -
Posted Sep 01, 2019 - 15:35 UTC
This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, and Onboarding Service.