Essential Infrastructure Maintenance: APAC Region

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

Kubernete's upgraded basic sanity tests complete.
We have verified that our service is working if you see any errors please raise a ticket.

Posted Feb 25, 2023 - 16:39 UTC

Update

Configuration updated.
Kubernete's upgrade in process.
Scheduled maintenance is currently in progress.

Posted Feb 25, 2023 - 15:26 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 25, 2023 - 15:00 UTC

Scheduled

CBA will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our Asia Pacific data centres on 25th Feb 2023. We're updating the Azure Kubernetes platform that underpins our services.

The maintenance period will start at 15:00 UTC, last for approximately 4 hours and be completed by 19:00 UTC.

We anticipate short periods of no more than a few min service disruption at the beginning and end of the maintenance window

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/12093117600535

Posted Feb 07, 2023 - 13:29 UTC

This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, Onboarding Service, Supervisor Portal, and Messaging Service.