The issue affecting the Conversational Cloud platform has been fully resolved. Our engineering teams identified and addressed the root cause impacting user logins and session stability. Following successful mitigation, validation, and performance monitoring, platform health and service performance have been restored to optimal levels. Agents are now able to log in and manage conversations as expected. We apologize for any inconvenience caused during this period.
Posted Sep 28, 2026 - 11:55 UTC
Identified
The fix has been implemented, pending full system recovery
Posted Sep 28, 2026 - 10:28 UTC
Investigating
Our third-party service provider is currently experiencing technical issues with the Conversational Cloud platform. Users may be unable to log in or may be unexpectedly disconnected from the platform. As a result, the Live Assist widget may also be unable to establish a connection. Our engineering teams are actively working to resolve the issue. We will provide further updates as they become available.
Posted Sep 28, 2026 - 10:19 UTC
This incident affected: Chat Service, Chatbot Service, Campaign Management Portal, Supervisor Portal, and Messaging Service.