Infrastructure maintenance in North America
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Nov 20, 2018 - 12:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 20, 2018 - 09:00 UTC
Please note that we've moved the schedule for North America out by 1 day to Tuesday 20th November 2018.
Posted Nov 10, 2018 - 16:44 UTC
CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our North American data centres on Tuesday 20th November 2018. We're updating the platform that underpins our services to allow us to deliver features and scale faster than ever. For our fellow geeks out there, we’re migrating our software to run on Docker and Kubernetes.

The maintenance period will start at 09:00 UTC, last for approximately 3 hours and be completed by 12:00 UTC.

See this article in our KB for details of what we are doing, timings and service impact -
Posted Nov 20, 2018 - 09:00 UTC
This scheduled maintenance affected: Chat Service, Chatbot Service, Administration Portal, and Onboarding Service.