Essential Infrastructure Maintenance: EMEA and South America Regions

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The scheduled maintenance had been completed.

Posted Feb 18, 2023 - 19:30 UTC

Verifying

Kubernetes upgrade complete. Verifying service status.
Scheduled maintenance is still in progress.

Posted Feb 18, 2023 - 19:26 UTC

Update

Configuration applied. Kubernetes upgrade in progress.
Scheduled maintenance is still in progress.

Posted Feb 18, 2023 - 19:01 UTC

Update

Scheduled maintenance is still in progress.

Posted Feb 18, 2023 - 18:41 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 18, 2023 - 18:01 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Feb 13, 2023 - 09:57 UTC

Scheduled

CBA will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our data centres servicing Europe, Middle East, Africa and South America on 18th Feb 2023. We're updating the Azure Kubernetes platform that underpins our services.

The maintenance period will start at 18:00 UTC, last for approximately 4 hours and be completed by 22:00 UTC.

We anticipate short periods of no more than a few min service disruption at the beginning and end of the maintenance window

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/12093117600535

Posted Feb 10, 2023 - 13:37 UTC

This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, Onboarding Service, Supervisor Portal, and Messaging Service.