The previously communicated planned maintenance notice from our partner regarding the Network Infrastructure Software Updates - NA Region has been rescheduled to Tuesday, February 14th between 01:00 AM and 05:00 AM EST. We apologize for any inconvenience this may have caused. Thank you.
Posted Feb 11, 2023 - 07:10 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 11, 2023 - 06:00 UTC
Scheduled
Our partner will be undergoing scheduled maintenance during this time to ensure continuous stability. Given the nature of this activity, they are expecting a cumulative downtime of up to 1 hour within the 4-hour window. We apologize for the inconvenience.
Time Frame: Feb 11th 1:00 AM EST to Feb 11th 5:00 AM EST Time Frame: Feb 11th 6:00 AM UTC to Feb 11th 10:00 AM UTC
Posted Feb 02, 2023 - 04:02 UTC
This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Onboarding Service, Supervisor Portal, and Messaging Service.