Issues with our Conversational Cloud platform

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

Engineering teams have resolved the issue affecting the Conversational Cloud. Subsequent checks have confirmed the service's health and stability.

Posted Sep 29, 2026 - 11:40 UTC

Investigating

Our 3rd-party service provider is experiencing technical issues with our Conversational Cloud platform. All Conversations tab may fail to load conversation data. Bots may be unable to join conversations and execute flows. Engineering teams are working to resolve the detected behavior.

Posted Sep 29, 2026 - 10:44 UTC

This incident affected: Chatbot Service and Messaging Service.