Essential Infrastructure Maintenance: North America Region

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The maintenance has been completed successfully.

Posted Aug 01, 2019 - 09:17 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 01, 2019 - 08:00 UTC

Scheduled

CaféX will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our North America data centres on 30th July 2019. We're updating the platform that underpins our services to allow us to deliver features and scale faster than ever. For our fellow geeks out there, we’re migrating our infrastructure to a managed Kubernetes service.

The maintenance period will start at 08:00 UTC, last for approximately 2 hours and be completed by 10:00 UTC.

See this article in our KB for details of what we are doing, timings and service impact -
https://support.liveassistfor365.com/hc/en-us/articles/360026311934

Posted Jul 18, 2019 - 15:53 UTC

This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, and Onboarding Service.