Maintenance for Voice and Video Update: NA Region
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Feb 04, 2023 - 10:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 04, 2023 - 09:30 UTC
We will be undergoing scheduled maintenance during this time.
Posted Jan 24, 2023 - 22:27 UTC
CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 ( for further details.

NA: Has been rescheduled for Saturday, 4th Feb 2023. Time: 9:30 UTC
Posted Jan 24, 2023 - 22:26 UTC
This scheduled maintenance affected: Voice and Video Escalation Service.