We would like to update you that the maintenance activity of our service partner has been completed. Please contact LiveAssist should you experience any technical issues.
Maintenance summary: The maintenance updates and internal validations are complete.
These actions were completed: The infrastructure upgrade was successful with no issues observed during or after the maintenance.
Posted Mar 14, 2024 - 07:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 14, 2024 - 06:00 UTC
Scheduled
Time frame: 03/14/2024 06:00 AM UTC - 03/14/2024 07:00 AM UTC
Our partner is performing unscheduled software updates to their user interface infrastructure to ensure continued stability and performance improvements.
Functionality that will be impacted during the time frame: Agent Workspace and Experience
Who is impacted: Agent Workspace and Experience users
Due to the nature of this upgrade, you will receive a notification when it begins and a completion notice once the change is concluded.
Regions affected: EMEA, North America
Posted Mar 14, 2024 - 05:53 UTC
This scheduled maintenance affected: Supervisor Portal.