Maintenance Window Announcement: All Regions
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
Completed
The scheduled maintenance has been completed.
Posted Aug 08, 2021 - 18:05 UTC
Update
Maintenance In Europe has been completed.
Posted Aug 08, 2021 - 18:04 UTC
Update
Maintenance In Asia Pacific has been completed.
Posted Aug 08, 2021 - 15:06 UTC
Update
Starting maintenance Asia Pacific -
During this period you may experience some unexpected behavior such as users being logged out. These issues are not likely to last more than a couple of minutes. If you experience any unexpected behavior, please try logging back into the system
Posted Aug 08, 2021 - 14:03 UTC
Update
Maintenance In North America has been completed.
Posted Aug 08, 2021 - 10:18 UTC
Update
Starting maintenance North America -
During this period you may experience some unexpected behavior such as users being logged out. These issues are not likely to last more than a couple of minutes. If you experience any unexpected behavior, please try logging back into the system
Posted Aug 08, 2021 - 08:44 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 08, 2021 - 08:30 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Jul 20, 2021 - 10:38 UTC
Scheduled
This is an important announcement for all users of CafeX Live Assist for Microsoft Dynamics 365.

CBA will be performing essential maintenance to the Live Assist for Microsoft Dynamics 365 service in our data centres on 8th August 2021.

North America - 08:30 - 11:00 (UTC)

Asia Pacific - 14:00 - 16:30 (UTC)

Europe - 17:00 - 19:30 (UTC)

During this period you may experience some unexpected behavior such as users being logged out. These issues are not likely to last more than a couple of minutes. If you experience any unexpected behavior, please try logging back into the system. If you are still experiencing any errors after the stated maintenance period, please let us know and we will be happy to assist you.
Posted Jul 13, 2021 - 14:27 UTC
This scheduled maintenance affected: Co-browse Service, Chat Service, Chatbot Service, Voice and Video Escalation Service, Administration Portal, Campaign Management Portal, Billing Portal, and Onboarding Service.