Maintenance for Voice and Video Update: EU Region
Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365
The scheduled maintenance has been completed.
Posted Jan 24, 2023 - 22:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 24, 2023 - 21:01 UTC
CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 ( for further details.

EU: Tuesday, 24th Jan 2023. Time: 21:00 UTC
Posted Jan 18, 2023 - 06:45 UTC
This scheduled maintenance affected: Voice and Video Escalation Service.