Maintenance for Voice and Video Update: EU Region

Scheduled Maintenance Report for Live Assist for Microsoft Dynamics 365

Completed

The scheduled maintenance has been completed.

Posted Jan 24, 2023 - 22:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 24, 2023 - 21:01 UTC

Scheduled

CBA is enhancing LAD365's Voice and Video feature to provide a new, simple one-to-one voice and video escalation tool for both our Chat and Messaging Agent Widgets. Please refer to the Live Assist Roundup — 2023-01-17 (https://support.liveassistfor365.com/hc/en-us/articles/11700575776663-Live-Assist-Roundup-2023-01-17) for further details.

EU: Tuesday, 24th Jan 2023. Time: 21:00 UTC

Posted Jan 18, 2023 - 06:45 UTC

This scheduled maintenance affected: Voice and Video Escalation Service.