Live Assist 3rd Party Incident - NA Region
Incident Report for Live Assist for Microsoft Dynamics 365
Resolved
We can confirm that the issue has been resolved.
Posted Jan 22, 2024 - 16:54 UTC
Monitoring
The rollback has occurred and the issue seems to be fixed. We will be monitoring to make sure it is fully resolved
Posted Jan 22, 2024 - 16:50 UTC
Update
Our third-party partner suspects a change on their end is blocking these logins. They are attempting to rollback these changes now. Updates on the result of that rollback will be provided soon.
Posted Jan 22, 2024 - 16:23 UTC
Investigating
We are aware of an issue in accessing the Engagement/Supervisor portal.
We are investigating and will let you know when we have a further update.
Posted Jan 22, 2024 - 13:26 UTC
This incident affected: Supervisor Portal.
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