Live Assist for Dynamics 365 Provisioning Issue
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.

For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.

If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Uptime over the past 90 days. View historical uptime.
Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Partial Outage
Supervisor Portal Operational
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2025
North America - User Interface Latency and Loading issues
Resolved - The reported issue has been resolved. Recent evaluations indicate that service operations are functioning normally and remain stable. Should you continue to experience any problems, please reach out or email our Technical Support (support@liveassistfor365.com) for assistance.
Nov 15, 11:42 UTC
Update - At this time, our services remain stable, and we are actively monitoring performance to ensure everything operates as expected. All teams are fully engaged and making progress toward a full resolution.
Nov 15, 07:07 UTC
Update - At this time, our services remain healthy, and we are continuously monitoring to ensure optimal performance. Our teams are actively engaged and continue working towards a complete resolution.
Nov 15, 04:55 UTC
Update - We continue to closely monitor our services and metrics to ensure stability. Our teams remain actively engaged until the incident is fully resolved.
Nov 15, 01:11 UTC
Update - System metrics indicate stable performance across all services. Our teams continue to actively work on implementing a long-term fix to prevent recurrence and ensure sustained stability. Monitoring remains ongoing to maintain optimal system performance. The next update will be provided in 3 hours.
Nov 14, 20:03 UTC
Update - Access to the Data Transporter service and the Data Access API has been restored and should now be functioning as normal. Clients will need to re-run any Data Transporter jobs affected by the outage. Our teams continue to monitor system performance to ensure ongoing stability.
Nov 14, 18:34 UTC
Monitoring - We are working on gradually restoring access to the Data Transporter service and the Data Access API. Our teams are closely monitoring system behavior as access is restored. We will continue to provide updates on the regular 30-minute cadence.
Nov 14, 17:03 UTC
Update - The fix has been implemented, pending full system recovery
Nov 14, 16:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:24 UTC
Update - We are continuing to investigate this issue.
Nov 13, 22:57 UTC
Investigating - Our monitoring team has identified a potential issue with the user interface that may cause latency and loading issues. Please know that our engineers are fully engaged in investigating this matter. We understand the importance of this service to you and will provide updates as soon as we have more information.
Nov 13, 22:06 UTC
Nov 14, 2025
Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Technical issues with the Conversational Cloud platform NA region
Resolved - The issue was resolved due to the successful completion of automated system recovery.
If you are still experiencing issues, please contact our Support team.


Region:
Nov 10, 12:39 UTC
Identified - The fix has been implemented, pending full system recovery
Nov 10, 12:18 UTC
Investigating - Our third-party service provider is currently experiencing technical issues with the Conversational Cloud platform. Agents may be unable to send messages, and delays in message delivery may occur. Users who are already logged in may also experience latency, difficulty navigating between tabs, or issues handling conversations.
Our technical teams are actively working to resolve the reported behavior.
Nov 10, 11:52 UTC
Live Assist 3rd Party Incident - APAC Region
Resolved - This incident has been resolved by our partner through the successful completion of automated system recovery. If you are still experiencing issues, please contact our support team by emailing support@liveassistfor365.com.
Nov 10, 06:00 UTC
Investigating - Our third-party service provider is experiencing technical issues where the customer name or Consumer Info may be intermittently displayed as "EncryptionID-FIPS". As a possible workaround, they advise refreshing the page. Their engineering team is engaged and actively working on a resolution. We will provide an update as soon as we receive additional information from our provider.
Nov 10, 04:48 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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