Live Assist for Dynamics 365 Provisioning Issue
Update - We would like to inform that the workaround for installing the Live Assist is failing to authorize now via the API. Our Development Team is closely working with Microsoft to resolve the issue. Should there be another workaround available before the issue has been totally resolved, we will share it also.

For further clarification, you can reach our technical support by emailing support@liveassistfor365.com.
Dec 16, 2024 - 15:27 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 12, 2024 - 08:48 UTC
Update - As the recode to work with our third-party's new API is still ongoing, we would like to share here an article for the workaround we mentioned to successfully install/provision the Live Assist for Microsoft Dynamics 365 (LAD365).

If you need further assistance, please raise a request by emailing our technical support at support@liveassistfor365.com.
Dec 03, 2024 - 04:14 UTC
Identified - We have identified the cause of the issue where some partner's APIs have changed and so our provisioning broke. We have a temporary workaround in place while we recode to work with their new APIs.

If you are having an issue with installing Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Nov 19, 2024 - 13:32 UTC
Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC

About This Site

Welcome to the Live Assist for Microsoft Dynamics 365 Service Status Dashboard.

To get help please visit our knowledge base at https://support.liveassistfor365.com

Uptime over the past 90 days. View historical uptime.
Co-browse Service ? Operational
Chat Service ? Operational
Chatbot Service ? Operational
Voice and Video Escalation Service ? Operational
Administration Portal ? Operational
Campaign Management Portal ? Operational
Billing Portal ? Operational
Onboarding Service ? Partial Outage
Supervisor Portal Operational
Messaging Service Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Third Party Incident - All Conversations Tab - EMEA Region
Resolved - Incident does not appear to affect any of our accounts. If you are experiencing issues, please open a ticket by emailing support@liveassistfor365.com. This issue has been resolved.
Sep 15, 18:31 UTC
Investigating - A third party provider is experiencing technical issues where users may observe an error message when attempting to load the All Conversations tab. All Conversations might not load or may be stuck at loading. Additionally, the consumer in for widget may malfunction. Our engineering teams are working to resolve the detected behavior.
Sep 15, 17:07 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Connect to Messaging (C2M) and Proactive Messaging - All Regions
Resolved - Our engineering teams have implemented a mitigation for the reported issue, and follow-up checks confirm that the service is stable and performing as expected. If you continue to experience any problems, please contact support@liveassistfor365.com for assistance.
Sep 5, 20:51 UTC
Investigating - We are continuing to investigate this issue.
Sep 5, 20:50 UTC
Update - Our engineers are working with the highest priority to find and fix the source of the problem. We will post another update as soon as we have significant news to share.
Sep 5, 19:44 UTC
Identified - The issue has been identified and work is in progress
Sep 5, 18:44 UTC
Investigating - We are experiencing technical issues with Connect to Messaging (C2M) and Proactive Messaging pages. The pages may not open or may intermittently fail to load. Our engineers are working to resolve the detected behavior.
Sep 5, 17:55 UTC
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

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