Update - We continuously investigate this issue with our partner's engineering team to find the root cause. We appreciate your understanding. If it's urgent or you really need to install Live Assist in your Dynamics, please raise a request by emailing our technical support at support@liveassistfor365.com.
Oct 29, 2024 - 01:16 UTC
Update - We are continuing to investigate this issue with our partner where the installation of the Live Assist from the Microsoft AppSource may fail. Alternatively, you can install the Live Assist application from the Power Platform admin center > Resources (on the left pane) > Dynamics 365 apps > Live Assist for Dynamics 365 powered by LivePerson (with "Configured" status) > click "Manage". For more assistance, please contact Live Assist Technical Support at support@liveassistfor365.com.
Sep 13, 2024 - 06:52 UTC
Update - We are investigating this issue further and with our partner.
Sep 06, 2024 - 05:52 UTC
Update - We are continuing to investigate this issue.
Aug 30, 2024 - 00:03 UTC
Investigating - We have identified a potential issue with LAD365 service onboarding. We are currently investigating a provisioning issue for intermittent issues with the onboarding of Live Assist . Our engineers are actively investigating this issue. We'll post updates as soon as we have more information.
Aug 29, 2024 - 16:58 UTC
Resolved -
We experienced technical issues with our Public APIs. Users may have been unable to load the Proactive UI intermittently and other services relying on the API may have been impacted. Incident Resolved
Thanks to the collaborative efforts with our third-party vendor, we’ve identified the root cause of the issue and implemented corrective actions to mitigate it. We’re closely monitoring the platform’s overall health and are pleased to report that no further issues have been observed. We appreciate your patience and understanding during this time.
Oct 27, 15:30 UTC
Monitoring -
We're continuing to monitor the service post-restart. Our team is also exploring different options for addressing the issue.
Oct 26, 02:35 UTC
Identified -
Our teams were able to identify an impacted service and are performing a restart. We will monitor the results and share further updates.
Oct 26, 01:24 UTC
Investigating -
We are experiencing technical issues with the Proactive Messaging tool. Users may be unable to load the Proactive UI intermittently. Our Engineering teams are currently investigating the issue.
Oct 25, 20:46 UTC
Resolved -
This incident has been resolved.
Oct 24, 17:01 UTC
Identified -
Our third-party technical teams have identified the cause and are taking action to mitigate the reported behavior. Improvements in service performance have been observed.
We will continue to provide an update.
Oct 24, 13:05 UTC
Investigating -
Our third-party service provider is experiencing technical issues where it is experiencing erroneous conversations appearing in their Manager Workspace. The conversations are incorrectly displayed as having been open for 5 months and 15 days. Their engineering team is currently investigating the issue and working diligently to resolve it. At this time, we believe this issue is visual only and does not impact functionality. We will provide an update as soon as we receive additional information from our provider.
Oct 24, 12:49 UTC