service issue in North America

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

We've not seen a reoccurrence and are happy that the service is now stable.

Posted Aug 24, 2018 - 11:55 UTC

Monitoring

Service is coming back, automated testing is showing all green but we'll continue to monitor for a little longer.

Posted Aug 24, 2018 - 11:17 UTC

Identified

The service is intermittently returning 404 error responses.
We've identified a single server at fault in the NA region and are in the process of recovering.

Posted Aug 24, 2018 - 11:14 UTC

Investigating

We are currently investigating an issue with the service in multiple regions and will update as soon as we have more information.

Posted Aug 24, 2018 - 11:08 UTC