Voice and Video Unavailable in All Regions

Incident Report for Live Assist for Microsoft Dynamics 365

Resolved

With the help of our partners this incident has now been resolved

Posted Sep 15, 2021 - 08:23 UTC

Investigating

We are currently seeing an issue where by the media connection cannot be established.
This results in the inability for users and agents to communicate using voice and video feature on Live Assist 365.
We are investigating with our partners and will provide further updates when available.

Posted Sep 14, 2021 - 10:38 UTC

This incident affected: Voice and Video Escalation Service.