Monitoring - The fix for this has now been applied to the EMEA region, which completes all regions. We are monitoring to make sure it is working as expected. If you are still experiencing any issues, please contact Live Assist Technical Support.
May 17, 2024 - 22:11 UTC
Identified - A fix for this has been applied to both the NA and APAC regions. EMEA will follow shortly. If you experience any issues, please contact Live Assist Technical Support.
May 17, 2024 - 15:44 UTC
Investigating - We have received reports that some are experiencing issues with the Admin Portal. Users may be unable to log in. Our engineering teams are engaged, and an investigation is underway. If you experience such issues, please contact Live Assist Technical Support.
May 15, 2024 - 10:32 UTC
Resolved -
We've dealt with an issue regarding Live Assist 365 legacy Live Chat, Messaging and Admin Portal functionalities. It was related to upstream database connections. All service should now be restored. We'll post updates as soon as we have more information. In case you encounter any issues, please contact Live Assist Technical Support at support@liveassistfor365.com.
May 7, 19:30 UTC